Create an account and follow the software instructions to complete the setup process. Once installation is complete, attach the USB cable to the computer and attach the other end to the Harmony One.ĥ. You need both the manufacturer and the model number for your devices to properly pair with the remote.Ĥ Insert the software CD into your computer's CD drive. Wait until the charging indicator light is completely green before removing the remote from the charging dock.ģ Write the make and model of each device you want to program into the Harmony One remote. Attach the AC cable to the charging dock and plug the AC adapter into an AC outlet.Ģ Set the remote onto the charging dock to fully charge the battery. Installationġ Insert the rechargeable batteries into the Harmony One remote. Hello You need a computer and the CD rom for Harmony remote to reprogramme it. There are a couple of choices depending on when the remote was manufactured. Amazon does list a replacement lithium ion battery for the Harmony One. If the unit isn't charging, you may need to replace the battery or the remote. I've assumed that the battery in the remote are fully charged. You may also find this site,, helpful to diagnose the problem. If the remote wasn't recognized, try a new USB cable with the correct connection. Look under Human Interface Devices.) If Windows Update is set to automatically install hardware when it is plugged in, this should happen automatically. (With Windows, go to the Device Manager and check if the driver was installed. If you are still having problems, first check if Operating system found the device when you plugged it in. also has a link to download the Harmony Remote software for the older Harmony remotes. The manual and software for the Harmony One is available here. (Newer Harmony remotes use an app that shouldn't be browser and plug-in specific.) It looks like the Windows software and website work with Internet Explorer with the Silverlight plug-in. You also need to create an account using the Harmony Remote software - the account is at. To set up the Harmony remote controls, you need to connect the remote to a computer with the Windows OS or Mac OSX using the USB cable that came with the remote. If the software is able to communicate with the remote, an update to the remote's firmware should be executed. Now, go back to your computer and click on "Firmware". Once you see this, you can release the Off button. Continue to hold down the Off button until you see the message "safe mode requested" on the remote's screen and the screen starts blinking. Then, take the battery out of your remote and at the same time you connect the USB cable to your remote (it should be already connected on the computer end)press and hold down the Off button at the top of the remote. To do this, launch the Logitech Remote software on your computer and click on "Downloads" (on the top menu bar). If you still are not getting anywhere, you can try putting the remote in "Safe Mode" and doing a Firmware Update. Also, make sure that your USB cable is ok (use another one, or if you have a digital camera, try downloading some pictures to your computer - they generally use the same kind of cable). Try dkelly2671's suggestions first to ensure that you don't have an issue with your USB connection or current software installation.
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